Director, Infrastructure and Customer Experience
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Please see Special Instructions for more details.
Interested applicants should submit their cover letter, resume, and proof of education and/or certification. Capilano University is an equal opportunity employer.
Posting Details
Posting Summary
Competition Number | S181140P |
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Position Title | Director, Infrastructure and Customer Experience |
Position Number | 00000 |
Employee Group | Administrator |
Position Status | Regular Full-Time |
Start Date | |
End Date (if applicable) | |
Department | IT Services |
Additional Notes | |
Location | North Vancouver |
Working with us | At Capilano University, students are our focus. Employees play an essential role in creating an exceptional learning experience for students and a thriving campus community. Together, we are a high-performing team of individuals who make Capilano University one of the leading teaching universities in British Columbia and one of BC’s Top Employers. Grounded by our sense of purpose, we offer a meaningful, friendly and dynamic work environment. As a member of the IT team, you will be a vital asset in providing an exceptional experience to both our employee and student communities through invention, collaboration, and technical talent. As we embark on our university wide digital transformation, we’ll be seeking fellow trailblazers to join our teams as we begin to integrate state of the art technologies. With a variety of projects and initiatives in the pipeline, there is no shortage of opportunity to innovate. Within our teams, you’ll be working alongside a variety of talented individuals involved in initiatives focused on cyber security, data analysis, operational analytics, quality assurance, integration, customization, and implementation. Do you have a passion for optimization? Apply today and transform your career. |
What you’ll do | Reporting to the Associate Vice President (AVP) Digital Technology Services (DTS) and a part of the DTS’s leadership team, the Director, Infrastructure and Customer Experience delivers ongoing leadership and management of the University’s infrastructure digital ecosystem and customer experience in a way that prioritizes the experience of students, faculty, and administrative employees. This role will have the opportunity to influence and drive lasting efforts in the University’s infrastructure systems and customer experience capabilities, with significant student and employee impact through the transformation of university-wide systems. In close alignment with university wide strategy, critical components of this position include the management of infrastructure, client services, helpdesk, desktop and software management and audio-visual collaboration systems. The role requires a strong focus on building and maintaining relationships across the university and externally with vendors and sector colleagues.
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What you’ll bring |
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For more information | |
Benefits | At Capilano University, we understand that there is more to life than work. That is why we offer comprehensive benefits and support to help you and your family live a balanced life. Take a sneak peek to see what it is like to work at Capilano University. |
Posting Detail Information
Days and Hours of Work | Our standard work week is Monday to Friday, 8:30am – 4:00pm, or dependent on departmental needs. |
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Bridge Period (if applicable) | |
Pay Group | 14 |
Salary | This position has a salary range of $108,048 (minimum) to $144,064 (midpoint) to $165,673 (maximum) per annum. Employment offers will typically be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. Additionally, Capilano University also offers a competitive total rewards package (college pension plan, employer paid benefit premiums, health spending account, modified work week, remote working options, etc.) |
Union | N/A |
Job Open Date | 04/22/2024 |
Job Close Date | 05/13/2024 |
Open Until Filled | No |
Quick Link for Posting | https://jobs-capilanou.peopleadmin.com/postings/6807 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Do you have a Bachelor's degree in a highly related field?
- Yes
- No
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Do you have 10+ years of relevant professional experience, with 5 years in a leadership role with direct
responsibility for infrastructure, customer experience, cloud services and systems?
- Yes
- No
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Do you possess demonstrated experience in and extensive knowledge of ITIL framework best practices, and/or are ITIL certified.
- Yes
- No
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Are you actively using modern day cloud practices, technologies and tools, such as Microsoft Azure and Office 365.
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
- Transcripts
- Letter of Recommendation
- LinkedIn Profile Link
- Proof of Education
- Certification 1
- Certification 2